These three words were used to describe what was missing in a local government decision that was made that made many people very angry. If these three words were/ingrained in how leaders operate, challenges would be discussed openly and solutions found more often. Yet most companies ignore the significance of communication, transparency and accountability. The leaders assume that all is OK and everyone understands how I operate and agree with what I do and say. This is not the case, consequently lots of back stabbing, working in fear, unproductive, wasted time with people talking about the problems and disfunction of an organization. How can this change?
Awareness of the importance of dialog, open communication (transparency) and holding people accountable including the leaders themselves in doing what needs to be done for the good of the company and the clients/customers. Being open to listening to the people to hear new ideas, give their opinions of the impact of a decision, empowering the people to be more engaged in the work process and the culture of the company are key to the success of an organization.
Question to contemplate: "What is your definition of open communication and how important is it in how you conduct your business?"
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